Delivery & Returns
Delivery of your Order
All orders are sent via Royal Mail and require a signature on delivery. They can be tracked using the tracking information sent with your despatch confirmation.
In-store Pick Up
We are pleased to offer free in-store pick up from our Rugby store. This service takes 5 – 10 working days.
You will receive an email when your order is ready to collect. Please bring a copy of your order along with a form of ID. The collection address is CV22 – Rugby – England, 2 Lawrence Sheriff Street, Rugby, Warwickshire, CV22 5EJ.
UK Standard Delivery - Orders £50 & Over FREE
Standard Delivery (5 – 10 working days) £6.00 UK mainland.
Standard delivery is available within the UK except where delivery lead times are otherwise indicated within the product information for individual items. All timings are subject to successful payment authorisation.
Delivery takes 5 – 10 working days. Deliveries are made from Monday to Friday from 8am until 6pm. If you are not available, the carrier will try a neighbouring address or leave a calling card with the details.
Sorry but we don't deliver on Bank Holidays or weekends, so please bear this in mind when ordering.
Our Standard delivery service is UK wide, however deliveries to the Scottish Highlands & Islands, the Isle of Wight, the Isle of Man, Republic of Ireland and Northern Ireland will take longer.
Once registered you can also track parcels through the 'My Account' section of the website.
Channel Islands & International Delivery
Standard Royal Mail (10 – 15 working days) £20.00 per order
Due to new export requirements in the USA, orders of over £1000 made at www.cv22rugby.com will be given a Manufacturer's Identification Number. This number will need to be verified at customs before clearance can proceed. Because of this, there may be a slight delay on your order which CV22 Limited cannot be held liable for.
We regret we do not deliver certain products that are not exportable such as perfume. For further information please contact the CV22 Customer Service Team on +44 1788 22 1408 from your mobile and internationally, or 01788 22 1408 from a UK Landline
We reserve the right to withdraw Channel Islands and International Delivery at any time.
We cannot be held accountable for delays in customs clearance.
Delivery charges for all exported items are based on calculated volumetric weight and delivery destination and will be quoted during the checkout process prior to your order being charged.
Foreign Taxes & Duties
For shipments outside of UK: In most cases, any applicable customs or import duties are charged once the delivery reaches its final destination country. Customs policies and import duties vary. Any charges on a delivery made to the destination country are payable by the receiver. Please contact your local customs office for any current charges before you order.
Returns & Exchanges
You may return or exchange any unwanted items to CV22 Limited within 14 days from receipt of goods. Any items must be sent back to us at your own cost in their original condition with the original tickets and tags attached, along with the completed returns note. Items will be inspected upon arrival and returned to you if they do not meet these requirements. For your protection, we recommend that any goods returned to us are sent using a tracked service and are insured for their full value. It is also recommended that you obtain proof of delivery – CV22 Limited does not accept responsibility for items that are damaged or lost in transit.
If an item is faulty or defective in any way, you must return it within 30 days of receipt. Your item will be inspected and we shall offer either a full refund or exchange.
Although we do not refund delivery charges (except in the unlikely event that your item is faulty), if you wish to exchange an item you will not be charged for delivery of your exchange order.
For international returns please clearly label the parcel "Returned British merchandise, no commercial value". If you fail to do so, we will not be liable for any customs charges incurred.
We will process your request and issue a refund/exchange within 14 days of receipt of your item(s).
If you wish to exchange your items and the new item is not in stock, you will be refunded.
Please note: The customer takes full liability for any parcels returned to us due to unpaid customs charges. Original delivery charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.
Please send all returns to:
Returns Department, CV22 - Rugby – England, 2 Lawrence Sheriff Street, Rugby, Warwickshire, CV22 5EJ
If a delivery is refused by the receiver and returned to CV22 Limited, any duties, taxes, postage or customs charges incurred will be deducted from the refund issued.